What is the Travelex 'Same Rate Guarantee'?

At Travelex, we listen to our customers and aim to meet their expectations. This means trading over 35+ currencies from major airports around the world at great rates so that you always have cash on hand for your travels.

We also listened when our customers told us they did not know how much money they would need for a trip and frequently had to fall back on using their bank cards abroad or transacting with unknown exchange houses – all of which came with their own set of risks, hidden fees and charges.

In the spirit of giving our customers peace of mind, Travelex has introduced the- Same Rate Guarantee.

The Same Rate Guarantee allows you to take more currency than you may expect you need on a trip, while guaranteeing you the ability to return unused currency at the same rate you purchased it!

Taking more currency for your trip with a Same Rate Guarantee ensures that:

  • You do not need to fall back on using your debit or credit cards abroad on foreign ATMs and Card Terminals
  • You can avoid buying currency abroad at unknown rates from unknown dealers
  • Any unused currency that you purchased from Travelex is exchanged into OMR at the same rate of your initial transaction.

 

Taking the Same Rate Guarantee with your currency purchase from Travelex ensures that any cash you have left after your trip is converted back into OMR at the exact same rate you bought it, meaning there is never an exchange loss to you. Our Terms & Conditions are listed below, and we invite you to ask for a Same Rate Guarantee the next time your travel.

Always exchange with peace of mind at Travelex.

Same Rate Guarantee Terms & Conditions

  • Same Rate Guarantee is available to Travelex customers ordering foreign currency banknotes in the Sultanate of Oman only.
  • Same Rate Guarantee transactions will only be given in respect of foreign currency banknotes (not coins).  
  • If you order foreign currency bank notes and select Same Rate Guarantee, a fee of OMR 1.5 for Same Rate Guarantee will be applied to each item in your online order and OMR 2.5 per currency for in-store purchases.
  • Same Rate Guarantee is only available for orders up to a maximum of OMR 5,000.
  • If you do not require Same Rate Guarantee for your entire foreign currency requirements, please make separate orders: Those for which you require Same Rate Guarantee and those for which you do not require Same Rate Guarantee. A fee of OMR 1.5 for purchases online and OMR 2.5 for purchases in-store will apply to each foreign currency for which you require Same Rate Guarantee.
  • Same Rate Guarantee transactions must be completed within 45 days of the original purchase. The date of the original purchase is the date that the foreign currency banknotes are paid for and collected. It can only be redeemed in the country of purchase.
  • Same Rate Guarantee is non-transferable and conditional upon presentation of the original purchase receipt and a valid government issued Identification document when returning foreign currency banknotes.
  • Travelex reserves the right to change the terms of or withdraw Same Rate Guarantee at any time and with immediate effect, without liability to you. If we revise these terms, we will post the revised version on our website (www.travelex.com.om). By placing any order requiring Same Rate Guarantee after we have changed these terms, you will be accepting the changes.
  • Same Rate Guarantee is provided by Travelex & Co LLC, whose registered office is at Al Seeb, P.O. Box : 1061, Oman 111.

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